Terms & Conditions

• Dog walking/walk & trains- Dogs must be available & ready when I come to collect them. If there are delays, it means I’ll be late to my other bookings. I do run on a certain schedule, as traffic delays happen regularly.

• Weekly regulars- Please give as much notice as possible if you’re going away & do not require my services. This is so I’m able to fill your booking slot.

• Booking Policy- Regular bookings are to be confirmed the week prior- by Friday. If I’m unsure, I will contact you to confirm & do require a response on the same day- I am a solo, busy freelance business so require notice.

• For regular bookings a timeframe will be provided. If you have a preference on a timeframe (morning/afternoon) I will do my best to match that. However- Specific times are not manageable due to the unpredictable nature of my job (traffic delays, emergencies & inconsistencies with other booking times).

• Home visits are not available while owners are home (this can be substituted for a walk). Dogs are more than likely to fixate on their owners when they’re at home, which inhibits my ability to perform my services.

• I must be advised of anyone who will be home or who has access to your property on the days I come for a home visit.

• Cancellation policy-  24 hrs notice is required for cancellation, otherwise 50% of the service fee is charged.

• Last minute cancellations (day of) - The full service fee will be retained, as it means I’m unable to fill the slot.

• Travel fees may be added additionally to service fee if location is further than 4km’s from Richmond. This fee will be between $5-$20 per service, and will be confirmed on your invoice.

• If you do need to reschedule, the more notice the better would be hugely appreciated- I will do the same.

• To avoid a late fee of $30 per week until paid- payments must be made within 7 days from receiving your invoice.

• All bookings must be arranged with as much notice as possible, I will try my best to help with last minute bookings- however I cannot guarantee I’ll be available.

• Please alert me of any injuries/illnesses your dog has before I exercise them.

• Collar/harness checks for dogs- Please ensure your dogs collar or harness is in good condition. It is extremely important your dog has a reliable collar on, especially if they are anxious/reactive, pull on lead or have no recall. A safe/reliable collar will ensure your dog’s safety whilst out & about, near busy city roads. 

• If any unsafe weather changes on the day of your booking, dog walks will be cancelled/re-scheduled to a different day. Alternatively, a home visit can be arranged in these instances.